Q: Which payment methods do you accept?

A: We accept Visa and Mastercard debit and credit cards only. We do not currently accept PayPal, American Express, bank transfer or other payment methods. All transactions are processed in Pound Sterling (GBP, £) through a secure checkout.

Q: Do your prices include VAT and other compulsory charges?

A: All prices are displayed in Pound Sterling (GBP, £) and include any VAT that is legally applicable. We do not add hidden handling fees at checkout. Standard UK delivery is free. The total amount payable will be clearly shown before you submit your order.

Q: How much does delivery cost?

A: We provide free standard delivery throughout the United Kingdom. No delivery surcharge is added to your order at checkout.

Q: When will my sofa arrive?

A: Our standard delivery schedule is:

• Order cut-off: 2:00 PM UK time on business days
• Handling time: 1–2 business days (Monday to Friday)
• Transit time: 3–7 business days (Monday to Friday)
• Estimated total delivery: 4–9 business days

Orders placed after the cut-off time, at weekends or on UK public holidays will begin processing on the next business day. Please refer to our Delivery Policy for complete details.

Q: Can I track my order?

A: Where tracking is available, we will send your tracking details by email after your order has been dispatched. Tracking telemetry may take a short time to activate once scanned by the carrier.

Q: Do your sofas require assembly?

A: Assembly requirements vary depending on the specific sofa model. Most sofas arrive largely pre-assembled, requiring only simple setup such as attaching the legs or slotting modular sections together. Please check the individual product page and follow the instructions supplied with your sofa.

Q: Do your upholstered sofas comply with UK furniture fire safety requirements?

A: Where applicable, upholstered sofas supplied by us must meet the requirements of the Furniture and Furnishings (Fire) (Safety) Regulations 1988, as amended. Relevant upholstery and filling materials are subject to applicable fire-safety requirements under those Regulations. Please contact our team if you require specific information relating to a particular upholstered model.

Q: What is your returns policy?

A: We provide a 28-day return period from the date your order is delivered:

• Days 1–14 (Statutory Cancellation): UK consumers have statutory cancellation rights. During this period, you may reasonably inspect the sofa to establish its nature, characteristics and functionality.
• Days 15–28 (Voluntary Extended Period): For change-of-mind returns made after the statutory period, the sofa must be unused, unassembled, in a resalable condition, complete with all parts and cushions, and returned in its original packaging.
• Free Returns: Returns are accepted by mail/carrier only. Return shipping is free, and there is no restocking fee (£0.00). A prepaid return label is included with your package.

These conditions do not affect your statutory consumer rights. Please see our Return & Refund Policy for complete instructions.

Q: How quickly will my refund be processed?

A: Once your returned sofa is received at our returns facility, we aim to inspect it and issue the applicable refund within 3 business days. Refunds are issued strictly to the original Visa or Mastercard used for payment. After we issue a refund, your card issuer or bank may require additional processing time before the credit appears on your statement.

GAAFOUR FURNITURE LIMITED
Trading as Gaafour Furniture Ltd

310 Platt Ln, Fallowfield, Manchester M14 7BZ, United Kingdom
Telephone: +44 7455 888600
Email: support@gaafourfurniture.co.uk
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time