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At Gaafour Furniture, we aim to provide clear, friendly, and helpful customer support. Whether you have questions regarding sofa dimensions, doorway delivery access, fabric swatches, or need updates regarding an order or return, our Customer Care Team is here to help.

Delivery Overview

We provide free standard delivery throughout the United Kingdom. Our normal delivery schedule is:

• Order cut-off: 2:00 PM UK time on business days;
• Handling time: 1–2 business days (Monday to Friday);
• Courier transit time: 3–7 business days; and
• Estimated total delivery: 4–9 business days for orders placed before the daily cut-off.

Orders placed after the cut-off may require one additional business day. Where tracking is available, tracking details will be sent after your order has been dispatched. Please see our Delivery & Shipping Policy for full details.

Returns Overview

We offer a 28-day return period from delivery, subject to the conditions set out in our Returns & Refunds Policy. Return shipping using our designated prepaid return method is free (£0.00), and we do not charge a restocking fee. UK consumers also have statutory cancellation and consumer rights which are not affected by our additional return policy.

Please see our Returns & Refunds Policy for complete return conditions, instructions, and refund information.